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The Initial Need for Deeper Expertise in Amazon Chime SDK

1. Bundle needed deep expertise on Amazon Chime SDK.
2. They were looking for a long-term app-development partner – TrackIt was here to help them.

Company: Bundle

Industry: Employee benefits & performance enhancement

Mission: To help organizations empower employees to be the best in all aspects of their careers and personal lives – to improve employee performance, well-being, connection, and engagement

Website: https://bundlebenefits.com/

About Bundle

Bundle is a company that recognizes that the way people live, work, and communicate is changing, and how this is impacting the way employers
support their evolving workforce. Bundle delivers live, interactive 1-on-1 and private group digital sessions that improve employee wellbeing,
connections, growth, and performance.

Bundle offers turn-key experiences that let employees be their best and do their best at work. Bundle offers three employer solutions:

• Breaks: Live, 1:1 sessions designed to help employees build skills and find work- life balance while caring for others
• Connections: Designed to enable employers to create employee experiences that reflect their mission, values, and culture through purposeful social interactions – without the stress of delivering complicated events
• LevelUp: Allows employers to deliver high-quality, engaging, live, and on- demand professional development, health & wellness, and Diversity & Inclusion programming – without the resource burden of creating and implementing cumbersome internal programs

The Initial Need for Deeper Expertise in Amazon Chime SDK

In April 2020, Bundle was looking for a partner that would help the company build a full platform. The company initially engaged with an application development agency that it had worked with in the past to build an initial platform. The problem, however, was that the initial environment was minimal and lacked the necessary flexibility that Bundle was looking for. The Bundle team wanted to add certain features using the Amazon Chime SDK that the application development agency was unable to implement.

“Our initial app development agency helped us build out a platform but it was very minimal and there was no flexibility in what we could and couldn’t do. We were told that we couldn’t do a lot of things, specifically in relation to Amazon Chime SDK. When we decided to talk to the AWS team about these issues, we learned that a lot of the things we wanted were quite possible and that TrackIt could help us implement these updates right away.”

– Jordan Smith, Chief of Staff, Bundle

“After several months of QA on our end we identified over 300 issues, many that the development company did not have the capability to fix, as they indicated they would need to time “figure it out”; Amazon Chime embedded functionality, metrics, proper tagging and searching, server performance and stability… etc. As our platform is our livelihood, we enlisted the help of TrackIt to resolve these problems.”

– Liz V., Chief of Innovation and Strategy, Bundle

The Bundle team decided to partner with TrackIt, on AWS’s recommendation, to implement the required Amazon Chime SDK updates and also update the entire platform.

TrackIt’s Expertise

The Bundle team was very pleased with TrackIt’s expertise, flexibility, and transparency. Jordan Smith, Chief of Staff at Bundle was particularly impressed with the TrackIt team’s responsiveness and reliability whenever it mattered the most.

“It’s really nice to be able to talk to people that are more technical who can tell us what we can and cannot do, and also WHY. This is one major difference I’ve noticed working with TrackIt. In our last partnership, we were primarily talking to the sales and marketing staff and this led to a lot of confusion in regards to what was or wasn’t possible.

Also, the accessibility and transparency set TrackIt apart. Whenever there’s an issue, I can quickly contact the TrackIt team and it’s usually fixed immediately. If it’s not, there are always updates on when it will be fixed.”

– Jordan Smith, Chief of Staff, Bundle

“The qualities that stood out are the high level of customer engagement and how attentive the TrackIt team is. Ludo and Brad are on nearly every call to ensure our needs are being heard and met, we are tracking and prioritizing tasks, and most importantly that we are happy with the service we are getting. We greatly appreciate the high-touch engagement the entire TrackIt team provides.”

– Liz V., Chief of Innovation and Strategy, Bundle

Click and Read More about this Bundle x TrackIt Case Study !