Case Study: Ensuring Infrastructure Reliability Under Pressure – TrackIt at a Major Global Festival

by TrackIt | Jan 18, 2025 | Case Studies

A renowned annual festival, known for its blend of music, film, and interactive media, attracts a global audience. The client required a dedicated on-call team to address any issues that arose during the event. TrackIt addressed this requirement by providing Site...

Implementing a PagerDuty Alerting System to Improve SLA and RTO in AWS

by TrackIt | Jul 25, 2024 | Blogs

Written by Chris Koh, DevOps Engineer When discussing disaster recovery, key terms such as Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are often emphasized. However, an equally crucial metric is the Service Level Agreement (SLA). Incorporated in...

17 Critical Points to Consider When Building Your Incident Management Team

by TrackIt | Dec 1, 2023 | Blogs

Effective incident management is paramount in ensuring the reliability and performance of systems and services in today’s complex technological landscape. The ability to swiftly identify, address, and learn from incidents can make the difference between...

TrackIt’s Approach to SRE – Our Key Incident Management Considerations

by TrackIt | Nov 29, 2023 | Blogs

Today’s cloud landscape is characterized by rapid technological advancements and growing data demands. Organizations are turning to Managed Cloud Services Providers (MCSPs) to effectively navigate the intricacies of cloud infrastructure and operations. By partnering...