Jul. 15, 2022
Bundle Benefits was looking for a solution that would enable its Customer Experience (CX) team to better manage data for booked sessions. The company was using a non-normalized Content Management System (CMS) database, which made it challenging for the CX team to gather and use customer and session-related data. This left Bundle’s CX team with no choice but to follow a tedious process involving the exporting of all session data and later manually importing it into Excel spreadsheets.